Privacy Policy

Published: 13/05/2026

1. Introduction

Finance Health Group US Ltd, a Delaware company (“Finance Health Group”, “FHG US”, “we”, “us”, or “our”), is committed to protecting the privacy and personal data of its customers, applicants, patients, website users, and service users.

Our registered address is:

Finance Health Group US Ltd
131 Continental Dr, Suite 305
Newark, DE 19713
United States

We provide international treatment coordination, referral support, and administrative assistance in connection with medical and dental treatment finance enquiries.

We take privacy and data protection seriously and process personal data in accordance with applicable data protection and privacy laws, including, where applicable, relevant U.S. federal and state privacy laws, the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable privacy and data protection laws.

We do not sell, rent, or trade personal data to third parties for marketing or advertising purposes.

2. Information We Collect

Finance Health Group US Ltd collects only limited personal information directly from customers or website users.

This may include:

Full name
Email address
Telephone number
Country of residence, where required to direct the customer to the correct finance link or provider
Basic enquiry information, such as the selected hospital, clinic, treatment category, or requested finance amount, where voluntarily provided by the customer

We do not directly collect or store detailed financial information, income documents, bank account login details, full payment card details, credit report data, or online banking verification data.

Where a customer proceeds with a finance application, any additional information required for eligibility checks, affordability assessment, credit checks, identity verification, bank verification, or payment processing is collected directly by the relevant lender, finance provider, payment processor, or authorised finance intermediary through their own secure systems.

Such third parties process that information in accordance with their own privacy policies, terms and conditions, regulatory obligations, and security standards.

3. Technical and Website Usage Information

When you visit our website, limited technical information may be collected automatically, including:

IP address
Browser type and version
Operating system
Device information
Website usage data
Cookie and analytics data, where applicable

This information helps us operate, maintain, secure, and improve our website, enhance user experience, monitor website performance, and protect against misuse or unauthorised access.

4. How We Use Personal Data

We may use the limited personal data we collect for the following purposes:

To respond to customer enquiries
To provide information about treatment finance options
To send the correct finance link based on the customer’s country of residence or selected provider
To communicate with customers by email, telephone, SMS, WhatsApp, or other electronic communication methods
To support treatment coordination or referral administration
To liaise with selected hospitals, clinics, finance providers, or intermediaries where necessary and authorised
To maintain basic records of enquiries, communications, referrals, and customer support interactions
To comply with legal, regulatory, contractual, fraud prevention, and record-keeping obligations
To protect our legal rights and respond to lawful requests from regulators, courts, public authorities, or law enforcement agencies

We only use personal data where we have a lawful basis to do so, such as consent, contractual necessity, legitimate interests, compliance with legal obligations, or another applicable lawful basis.

5. Finance Applications and Third-Party Providers

Finance Health Group US Ltd is not the lender.

Where finance is available, the finance application may be processed by an authorised lender, finance provider, payment processor, credit broker, or finance intermediary.

Finance Health Group US Ltd may direct customers to a finance application link, portal, payment link, or third-party provider based on the customer’s country of residence, selected treatment provider, and requested payment option.

The relevant lender, finance provider, payment processor, or authorised intermediary may collect additional personal, financial, identity, banking, affordability, and credit-related information directly from the customer.

Finance Health Group US Ltd does not control the privacy practices of third-party lenders, finance providers, payment processors, or intermediaries. Customers should review the privacy policy and terms of the relevant provider before submitting any finance application or payment information.

Where applicable, finance applications may be facilitated by Finance Health Group Ltd, a UK company authorised and regulated by the Financial Conduct Authority under reference number 915721, or by another authorised finance intermediary, credit broker, lender, payment processor, or finance provider.

6. Use of Cookies

Finance Health Group uses cookies and similar technologies to enhance website functionality, improve user experience, analyse website performance, and support website security.

Cookies are small text files stored on your device. They may allow us to recognise your browser, remember preferences, and understand how visitors use our website.

Cookie data does not contain sensitive financial information. We do not sell cookie data to third-party advertisers.

You may manage or disable cookies through your browser settings at any time. Some website functions may not operate correctly if cookies are disabled.

7. Data Security Measures

We implement appropriate technical and organisational measures to protect the limited personal data we collect against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Information transmitted through our website is protected using Secure Sockets Layer encryption where available. Access to personal data is restricted to authorised personnel, contractors, service providers, professional advisers, and partners who require access for legitimate business, contractual, compliance, or operational purposes.

Although we take reasonable steps to protect personal data, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Disclosure of Personal Data

We do not share personal data with unauthorised third parties.

We may share limited personal data where reasonably necessary with:

Selected hospitals, clinics, or treatment coordination partners
Finance providers, lenders, payment processors, credit brokers, or finance intermediaries
IT, hosting, website, CRM, email, communication, or administrative service providers
Professional advisers, including legal, accounting, compliance, or regulatory advisers
Regulators, courts, law enforcement agencies, public authorities, or other parties where required by law or necessary to protect our legal rights

All sharing is limited to what is reasonably necessary for the relevant purpose.

Personal data is never sold, rented, traded, or shared with advertisers.

9. International Transfers

As Finance Health Group US Ltd operates internationally and works with overseas hospitals, clinics, finance providers, payment processors, and service partners, limited personal data may be transferred to, stored in, or accessed from countries outside your country of residence.

This may include the United States, the United Kingdom, the European Economic Area, and countries where selected hospitals, clinics, finance providers, payment processors, or service partners are located.

Where required by applicable law, we use appropriate safeguards for international transfers of personal data.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining basic enquiry, communication, referral, and customer support records for legal, regulatory, contractual, accounting, fraud prevention, dispute resolution, and record-keeping purposes.

Retention periods may vary depending on the nature of the enquiry, the service provided, legal requirements, regulatory obligations, and operational needs.

When personal data is no longer required, it will be securely deleted, anonymised, or archived in accordance with applicable legal and regulatory requirements.

11. Your Rights

Depending on your country of residence and applicable law, you may have rights in relation to your personal data, including:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete personal data
The right to request deletion of your personal data, where legally permitted
The right to restrict processing of your personal data
The right to object to certain processing activities
The right to request data portability, where applicable
The right to withdraw consent, where processing is based on consent
The right to lodge a complaint with a relevant data protection authority

These rights may be subject to legal, regulatory, contractual, fraud prevention, compliance, or record-keeping obligations.

To exercise any of these rights, please contact us using the contact details below.

12. Marketing Communications

We may contact you with service-related communications regarding your enquiry, treatment finance options, finance link, treatment coordination, payment arrangements, or customer support.

We will only send marketing communications where permitted by law or where you have provided consent, where required.

You may opt out of marketing communications at any time by contacting us.

13. Links to Third-Party Websites

Our website, emails, portals, or finance links may contain links to third-party websites, including finance providers, payment processors, hospitals, clinics, or service partners.

We are not responsible for the privacy practices, content, security, or terms of third-party websites.

You should review the privacy policy and terms of any third-party website before submitting personal data, financial information, identity documents, banking details, or payment information.

14. Cancellation, Refunds, Administrative Fees, and Finance Terms

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data.

For details regarding cancellation, refunds, administrative fees, deposit contributions, treatment settlement, finance terms, payment structure, and service conditions, please refer to our Terms and Conditions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, regulatory requirements, or applicable law.

Any material changes will be published on our website.

We encourage you to review this Privacy Policy periodically.

16. Contact Information

If you have any questions regarding this Privacy Policy or how we process personal data, please contact us: